Privacy Policy

In line with the General Data Protection Regulation (GDPR) we want to tell you (our supporter) how we collect, use and store information about you (personal data) which is our Privacy Policy. At Chat Her Box, we are committed to protecting and respecting your privacy. We may change this Privacy Policy from time to time and, if we do, we will update it on our website.

 

Please check this page occasionally to make sure you are happy with any changes.

If you have any questions about this Policy or concerning your personal information please contact info@chatherbox.org.uk

What information do we hold?

When you contact us via our website or at events and seminars, we will store the information you provide about yourself so we can liaise with you again.

This includes your name, email address, postal address and phone numbers. We may also hold details of our relationship history with you, which events you have attended, how you have supported us in the past, your job and any special areas of interest to make our relationship more relevant. We might create a profile of you to tailor our contact and approaches. Our supporters are vital to Chat Her Box and without them, we could do so much of the amazing work we do that has led to creating such an amazing community. 

How do we use your information?

We will use your personal information in a number of ways. For example:

  • providing you with the information or services you have shown an interest in

  • alerting you to events and seminars so you or your friends can attend

  • to provide you with the latest research information and health news

  • organising volunteering activity, you have told us you want to be involved in 

  • creating a profile to detail your interests, job, connections, past support and this may include information from publicly held resources like facebook, Instagram and linkedIn

  • to contact you about our campaigns and events 

  • seeking your views on the services or activities we carry on so that we can make improvements

  • maintaining our organisational records and ensuring we know how you prefer to be contacted

  • analysing the operation of our website and analysing your website behaviour to improve the website and its usefulness

Legal Bits 

When you have provided information about yourself you are consenting to us to use it to liaise with you again about our events, campaigns, research news or marketing activity. You may update your preferences or withdraw consent at any time by:

Emailing us at removeme@chatherbox.co.uk

This will not affect the lawfulness of processing of your information prior to your withdrawal of consent being received and actioned. You may also ask to see any information that we hold about you. Our relationship with you is vital to the pioneering work of the charity.

How we keep your information safe and who has access

We understand the importance of the security of your personal information and take steps to safeguard it. We ensure that there are appropriate technical controls in place to protect your personal details. For example, our online forms are always encrypted and our network is protected and routinely monitored.

We undertake regular reviews of who has access to information that we hold to ensure that it is only accessible to appropriately trained staff, volunteers and contractors. All information is password protected. Sometimes, if attending an event, your name will be sent to caterers, planners or hosts to help arrange access, seating and table plans.

Occasionally we use external platforms like Mailchimp but they only have access to the minimal details needed to send a communication. If any of our suppliers run their operations outside the European Economic Area (EEA) we will take steps to make sure they provide an adequate level of protection in accordance with UK and EU data protection law.

We may release your information where we are required to do so by law, to enforce our site policies or protect our or others’ rights, property or safety. Other than this, we will not share your information with other organisations without your explicit consent.

Use of Cookies 

Cookies are small pieces of information on your computer about the websites you visit and how you use them. Like many websites, Chat Her Box may use cookies to provide you with a more personalised web service.

Cookies cannot be used by themselves to identify you. We do not access any information stored in cookies placed on your machine by other websites. A cookie will typically contain the name of the domain from which the cookie has come, the ‘lifetime’ of the cookie, and a value, usually a randomly generated unique number. For more information about cookies, please see www.allaboutcookies.org

  • per session cookies, which are temporary cookies that remain in the cookies file of your browser until you leave the site

  • persistent cookies, which remain in the cookies file of your browser for longer (although how long will depend on the lifetime of the specific cookie). These cookies are used to store information between visits to a site

We use persistent cookies to provide certain services so that you do not have to log in repeatedly between visits.

If you do not wish to receive cookies, you can easily modify your web browser to refuse cookies. However, you may not be able to use all the interactive features of our site if cookies are disabled.

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